All sales are FINAL and there are NO REFUNDS. This is due to the nature of our business and demand for our product. Exchanges can be made within FIVE DAYS of receiving your product. If you are considering an exchange, rubberband CANNOT be removed from the bundle. If rubberbands are removed the exchange will not be completed. Chemical alterations made to the product will result in the exchange being cancelled. We do not exchange hair that's been combed, brushed, or cut.